FAQ's

1. What sizes do you offer?

  • We offer a wide range of sizes to ensure a perfect fit for everyone. Please refer to our Size Guide for detailed measurements and fitting instructions.


2. What is your return and exchange policy?

  • We accept returns and exchanges within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns & Refunds page for more details and instructions.


3. How do I care for my Sarene ski wear?

  • Our ski wear is designed for durability and performance. For best results, follow the care instructions provided on the garment's label.

4. Do you ship internationally?

  • Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary based on your location.


5. How can I track my order?

  • Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.


6. What payment methods do you accept?

  • We accept major credit cards, PayPal, and other payment methods as indicated at checkout. All transactions are secure and encrypted.


7. How do I know if my order was successful?

  • After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact our customer support.


8. Can I change or cancel my order?

  • If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot make changes or cancellations once the order has been processed and shipped.


9. What if the item I want is out of stock?

  • If an item is out of stock, you can sign up to be notified when it becomes available again. Simply click on the “Notify Me” button on the product page.


10. How can I contact customer service?

  • You can reach our customer service team via email at sales@sarene.com or through our Contact Us page. We aim to respond to all inquiries within 24 hours.