Returns
Hassle-Free Returns
At Sarene, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process.
Return Policy
Eligibility:
Non-Eligible Items:
How to Return an Item
1. Initiate a Return:
2. Prepare Your Package:
3. Shipping Your Return:
4. Refund Process:
If you receive a defective or damaged item, please contact us immediately at sales@sarene.com. We will arrange for a replacement or refund as quickly as possible.
Contact Us
If you have any questions or need assistance with your return or exchange, please contact our customer service team at sales@sarene.com. We are here to help!
At Sarene, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process.
Return Policy
Eligibility:
- Items must be returned within 30 days of purchase.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Proof of purchase is required for all returns.
Non-Eligible Items:
- Final sale items
- Gift cards
How to Return an Item
1. Initiate a Return:
- Contact our customer service team at sales@sarene.co.uk to initiate your return. Please include your order number and the reason for your return.
2. Prepare Your Package:
- Carefully pack the item(s) in the original packaging or a suitable alternative. Ensure that all tags are attached and the items are in their original condition.
3. Shipping Your Return:
- We will provide you with a return shipping label. Attach the label to your package and drop it off at the nearest shipping location. Please retain your shipping receipt for tracking purposes.
4. Refund Process:
- Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. You will receive a confirmation email once your refund has been processed.
If you receive a defective or damaged item, please contact us immediately at sales@sarene.com. We will arrange for a replacement or refund as quickly as possible.
Contact Us
If you have any questions or need assistance with your return or exchange, please contact our customer service team at sales@sarene.com. We are here to help!